As Niğde Bor Şeker, we aim to maximize customer satisfaction and minimize our environmental impact while carrying out our sugar production and packaging activities. In this context, we have established an integrated policy aligned with the ISO 10002:2018 Customer Satisfaction Management System and the ISO 14001:2015 Environmental Management System standards.
Our Policy
- To understand and meet the needs and expectations of our customers,
- To ensure continuous improvement by effectively managing customer feedback,
- To establish effective communication channels to resolve customer complaints promptly and fairly,
- To ensure transparency in our complaint management processes and provide equal access to all customers,
- To create accessible platforms where customers can easily submit their complaints,
- To provide regular training for our employees on customer satisfaction and complaint management,
- To foster a customer-focused work culture among all our employees,
- To identify our environmental impacts and continuously work to minimize them,
- To optimize resource usage and develop recycling and reuse strategies to reduce waste,
- To fully comply with all environmental legal regulations and other applicable requirements relevant to Bor Şeker’s context,
- To monitor and report our environmental performance regularly,
- To prevent environmental pollution through all necessary measures, including legal commitments,
- To set targets for continuous improvement in our environmental performance,
- To develop plans to achieve these targets, regularly review the effectiveness of our environmental management system, and evaluate improvement opportunities.
- Continuous Improvement and Sustainability
- To promote ongoing enhancement and innovation in both customer satisfaction and environmental management,
- To aim for sustainability by adopting best practices across all processes and becoming a leading company in the industry,
- To encourage the participation of our employees, customers, and stakeholders and to value their feedback,
- To maintain open internal and external communication channels and establish effective cooperation with all stakeholders,
- To take responsibility and embrace accountability in the implementation of all our management system policies,
- To ensure that our employees understand and adopt these policies through regular training and awareness activities.